Assistant Community Manager
Company: Shea Properties
Location: San Diego
Posted on: January 14, 2026
|
|
|
Job Description:
Job Description Job Description The Assistant Community Manager
assists the Community Manager in the successful site management of
the apartment community providing the necessary leadership,
guidance and motivation to ensure a positive working environment
and quality community living. The Assistant Community Manager is
responsible for administering the day-to-day leasing office
operations and is responsible for overseeing all computer input of
the apartment community. The Assistant Community Manager directs
the leasing staff, and works with the Community Manager to
recommend marketing and leasing strategies designed to meet the
goals of Shea Properties. The Assistant Community Manager, as with
all Shea team members, is expected to conduct himself/herself in a
professional manner that is consistent with Shea Core Values and
the Business Ethics, Employee Conduct and Confidentiality policy.
Job Duties Leads and participates in lineup each morning. Ensures
craigslist ads are posted daily. In conjunction with the Community
Manager, supervises the input of all data into designated property
management software and processing of related reports. Reviews and
approves move out statements (SODA), ensuring all statements are
completed timely in accordance with state law and that all charges
are necessary and accurate as outlined in Shea Properties policies.
Reviews and approves resident rental applications for move-ins in a
fair and consistent manner in accordance with Fair Housing
requirements and Shea Business Properties' policies and procedures.
Assists in negotiation of rent increases and lease renewals with
residents and supports the Community Manager in the execution of
all necessary documents to implement all approved rental increases.
In conjunction with the Community Manager, coordinates with Leasing
and Maintenance staff a calendar of scheduled move-ins, ensuring
all move-in appointments are completed and all apartments are
inspected prior to move-in. In conjunction with Community Manager
reviews Yieldstar each morning and submits pricing recommendations.
Maintains all residents and vendor files, ensuring completeness and
accuracy of all paperwork and documentation. Under the direction of
the Community Manager, ensures the preparation and delivery of all
legal and formal notices, including Three Day or 30 Covenant to
Quit, Rent Increase Notices, Late Charge Notices, and Notices of
Violation of Community Rules and Regulations, in accordance to
California Civil Code and Shea Properties policy and procedure.
Ensures the maintenance of all account records and transactions
including NSF's, Rent Allowances, Concessions, Rent Increases,
Utility Billing Collection, and other management approved
debits/credits. Prepares beginning of the week (Monday Morning)
reports in an accurate and timely manner. In conjunction with the
Community Manager, directs the functions of the leasing office,
supervise the leasing staff’s daily activities and the preparation
of all leasing paperwork and documents related to residency.
Ensures schedule of leasing staff to ensure proper staff levels in
anticipation of traffic demands and workload. Acts as gate keeper
for Avid Exchange Prepares work orders and submits for approval in
Go Cart. Assists in the development, preparation and administration
of the capital and operating budgets for the property. Participates
in staff selection process. Recruits, hires, and trains all leasing
staff under the approval and direction of the Community Manager.
Prepares annual reviews for all direct reports, sets
Incentive-Based Compensation Bonus Plan (IBC) goals and objectives
and implements Professional Development Plans (PDP) for all
associates. Supports and motivates staff to participate in company
sponsored classes and provided training, with the objective of
completing PDP and individual goals. Ensures compliance with all
mandatory training. Oversee and/or conduct weekly sales “leasing
fundamentals” meetings, sign and submit fundamentals to Regional
Manager for review. Supports industry networking and encourages
direct reports to participate in industry association functions.
Performs other duties as assigned. Actual job duties and
responsibilities may vary depending on the size of the community.
\Handle on-call duties, as directed by supervisor. Requirements
Technical/Professional Knowledge(Knowledge/Skills, Education, and
Experience) Effective oral and written communication skills;
ability to give clear direction and respond to inquiries. Must be
able to speak effectively before groups of customers or associates
of the organization. Understanding of accounting principles and
budget process. Ability to read and interpret numerical
information. Basic understanding of the budgeting process. Basic
understanding of marketing concepts; analyzing data; and report
writing. Customer service experience required in at least one of
the following industries: property management, hospitality, retail,
and real estate. Negotiate and resolve conflicts. Proficient with
Microsoft Office products (Word/Excel/Outlook) and Yardi preferred.
Prior experience in managing a staff (supervise, train, coach,
develop, motivate, interview, hire, terminate) and lead by example.
High School Diploma or equivalent. Some college level courses
preferred. Minimum of 2 years property management experience with
at least 1 year at the management level. Benefits Our benefits
program includes: * Health coverage, such as medical & dental *
Life insurance * Disability insurance * Flexible spending accounts
* 401(k) with discretionary company match * Paid time off plans *
Paid holidays * Shea home purchase discount & Shea apartment
discount * Profit sharing & bonuses * Vision care * Chiropractic
care * Annual Bonuses
Keywords: Shea Properties, Downey , Assistant Community Manager, Social Services , San Diego, California
