Service Representative - Ambulatory Services (Bilingual Spanish)
Company: Kaiser Permanente
Posted on: May 26, 2023
Acts as first point of contact for Kaiser Permanente members/patients and assists members/patients through registration process under minimal direct supervision. Practices proper cash handling and reconciliation processes in accordance with established policies and guidelines. Member and patient needs should be the primary focus of one's actions; develops and sustains productive member/patient relationships. Actively seeks information to understand member/patient circumstances, problems, expectations, and needs. Establishes and builds rapport and cooperative relationships with the public/members/ staff. Responds quickly to meet member/patient needs and resolve problems using good judgment. Functionality may differ based upon operational setting.
Upholds Kaiser Permanente's Policies and Procedures, Principles of Responsibilities and applicable state, federal and local laws.
Customer Service (Greeting, navigating, instructing/educating)
General Job Functions:
Additional duties for Service Representatives in Optical Services to include:
Assists with inventory control procedures
Additional duties for Service Representative in Laboratory to include:
Performs pre-analytical phase testing by centrifuging, separating, bar coding and transporting specimens.
License, Certification, Registration
Primary Location: California,Downey,Garden Medical Offices Building No. 1
Scheduled Weekly Hours: 1
Workdays: Mon, Tue, Wed, Thu, Fri, Sat, Sun
Working Hours Start: 02:00 PM
Working Hours End: 06:00 PM
Job Schedule: Call-in/On-Call
Job Type: Standard
Employee Status: Regular
Employee Group/Union Affiliation: B01-SEIU-Local 399
Job Level: Entry Level
Department: Downey/Garden MOB - Appointment Services - 0806
Pay Range: $25.43 - $28.17 / hour The ranges posted above reflect the location in the job posting. The salary range may vary if you reside in a different location or state than the location posted.
Travel: No At Kaiser Permanente, equity, inclusion and diversity are inextricably linked to our mission, and we aim to make it a part of everything we do. We know that having a diverse and inclusive workforce makes Kaiser Permanente a better place to receive health care, a more supportive partner in our communities we serve, and a more fulfilling place to work. Working at Kaiser Permanente means that you agree to and abide by our commitment to equity and our expectation that we all work together to create an inclusive work environment focused on a sense of belonging and wellbeing.
Kaiser Permanente is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status. Submit Interest
Keywords: Kaiser Permanente, Downey , Service Representative - Ambulatory Services (Bilingual Spanish), Sales , Downey, California
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