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Electronic Services Representative

Company: Financial Partners Credit Union
Location: Downey
Posted on: November 26, 2022

Job Description:

Financial Partner Credit Union, is seeking a dynamic, highly motivated individual with a proven track record of success to join our team.

FPCU's Electronic Services Representative provides external Member and internal Partner support as it relates to ACH, Bill Pay, Drafts, RDC, Wires and Digital Banking. Fosters a culture that reinforces a best-in-class member service experience, coupled with a can-do attitude of teamwork and collaboration, with the goal of delivering upon our mission of Building Lifetime Financial Partnerships.

*ESSENTIAL RESPONSIBILITIES: *

* Consistently provides a best-in-class level of service and is committed to increasing member satisfaction.
* Utilizes strong listening, communication and problem-solving skills while diplomatically handling and/or resolving Member issues.
* Provides technical support and troubleshoots Member issues arising from FPCU's digital products such as digital banking, Adroid and iOS mobile app's, ACH, Bill Pay, RDC, and Zelle.
* Balances and maintains GLs.
* Acts as primary liaison between credit union and external vendors, i.e. Bill Pay
* Reviews and validates remote deposit captured items for CAR/LAR and/or missing endorsement.
* Proficiently covers/backs up the following specialized desks: drafts/atm settlement.
* Finds alternatives and solutions to problems and errors while limiting risk to the credit union.
* Works in collaboration with Risk Management to research and resolve fraud claims arising from account takeover in digital channels.
* Develops and uses expert/specialized knowledge of all operational processes, compliance requirements, regulations, policies and procedures to fully complete tasks accurately, timely and in compliance with defined Service Level Agreements.
* Able to identify operational improvements and efficiencies.
* Executes other duties as assigned.
* Ability to work in a team environment and independently.

*EDUCATION/EXPERIENCE: *

One-year certificate from college or technical school; or three to six months related experience and/or training; or equivalent combination of education and experience. Associate's degree (A. A.) or equivalent from two-year college or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience.

Financial Partner Credit Union, was recognized as the _*Top Place to Work*_ by the Orange County Register, the _*Best Credit Unions to Work For*_ by American Banker, and _*Best Credit Unions in California*_by Forbes.

Job Type: Full-time

Pay: $19.00 - $28.00 per hour

Benefits:
* 401(k)
* 401(k) matching
* Dental insurance
* Employee assistance program
* Employee discount
* Flexible spending account
* Health insurance
* Life insurance
* Paid time off
* Paid training
* Parental leave
* Tuition reimbursement
* Vision insurance
Schedule:
* Day shift
Supplemental pay types:
* Commission pay

Ability to commute/relocate:
* Downey, CA 90242: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location%58047475%

Keywords: Financial Partners Credit Union, Downey , Electronic Services Representative, Sales , Downey, California

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