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Dispatcher for Drayage - Port Experience required

Company: Mitco LTD
Location: Downey
Posted on: August 7, 2022

Job Description:

Job Description Empowered, Independent Thinker, Driven We have an amazing Inclusive, Self Starter, EMPOWERED, Thriving Organization that promotes and values your initiative and independence --- We are growing and expanding our Los Angeles/Long Beach Branch and we are looking for a highly motivated, experienced, DEPEDENDABLE and bilingual dispatcher and Customer Service team member that will shine and motivate our drivers and customers to grow and have fun while picking up and planning our containers to and from the port of Los Angeles and Long Beach. Stays in communication with the drivers to ensure they have a smooth transition entering the terminals, this includes being able to switch appointments, pay the pier pass if necessary, or call the terminals trouble assistance number to resolve the problem. Experienced Dispatcher --- Availably --- Scheduler - Planner Responsibilities: Receive and accept customer delivery orders Dispatch and Enter data from delivery orders into the company system (TRINIUM) Ensure adequate driver scheduling and contractor capacity to meet the day---s workload. Check Availability and Empty Return Location Build sustainable relationships and trust with Drivers and Customer. This includes timely notifying the customer of problems that may occur when picking up their containers or returning the empties Provide timely, accurate, valid, and complete information to the drivers via SMS Text Follow up with drivers to ensure a smooth transition and that the work is being completed in a timely manner. Keep records of customer interactions, process customer accounts and file documents Follow communication procedures, guidelines and policies Take the extra mile to engage customers Skills Strong Communicator and Independent Thinker, Takes initiative - Empowered Knowledge of Terminal/Shipping Lines Availability and Empty Return Process Harbor Port knowledge is required Transportation Drayage Experience Strong phone contact handling skills and active listening Strong Organizational Skills Familiarity with Tritium - TMS (Transportation Management System) Customer orientation and ability to adapt/respond to different types of characters Excellent communication and presentation skills Ability to multi-task, prioritize, and manage time effectively COVID-19 Precaution(s): Personal protective equipment provided or required Social distancing guidelines in place Job Duties: Answer incoming customer inquiries Plan Daily/weekly dispatch and empty return process Timely and accurate order entering and Availability Status Collaborate with management teams to stay updated on new products, services, and policies Engage with clients in a friendly and professional manner while actively listening to their concerns Offer support and solutions to customers in accordance with the company's customer service policies Communication method(s) used: Email Phone Work Remotely No Job Types: Full-time, Contract Pay: $20.00 - $30.00 per hour Benefits: Medical, Health Savings Account, Dental, Vision, Short Term Disability, Life Insurance, IRA Retirement funding Day shift Monday to Friday Weekend availability Company Description Founded in 1988 with a vision of providing integrated solutions for the domestic delivery landscape of today, MITCO is considered an industry leader in port to door solutions. MITCO is a responsive, asset based, third---party logistics provider with over 500K of combined warehouse square footage in four locations across two states. MITCO has grown to over 40M in revenue and serves premier national clients such as Lulus, Scentsy, Meijer, Siffron, Healthsmart, Dania Furniture, Beco, and Krogers, among many others. MITCO---s services include drayage, transloading, distribution and delivery. Our company boasts a strong culture of accountability and collaboration while focused on providing proactive solutions to clients and a fun authentic and supportive environment for its employees. MITCO is guided by data and clear expectations which are communicated directly through our organization.

Keywords: Mitco LTD, Downey , Dispatcher for Drayage - Port Experience required, Professions , Downey, California

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