IT Production Support Assistant
Company: TalentBurst, Inc.
Posted on: June 25, 2022
The IT Production Support Assistant works under the direction of a
team lead or section manager to support production applications
running in mainframe and midrange computing environments. The IT
Production Support Assistant supports production jobs running in
mainframe and mid-range server environments, including job creation
and scheduling, job execution, monitoring and troubleshooting of
job issues; supports mainframe COBOL applications using the
County's source code storage and compilation tool to promote
program packages and members, as requested by application
developers; sometimes works in a paired programming environment for
knowledge sharing and training purposes; reviews and submits
procedural documentation, and participates in team presentations to
help build team skills expertise; manages incident tickets using a
tracking software application to update each incident or request
with action taken / resolution; coordinates and / or controls the
operation of the mainframe console, assignment of devices, reply to
operator messages, and the operation of input and output devices by
executing jobs according to predefined schedules, complying with
and enforcing computer operation standards; executes many tasks
during the shift in a 24/7/365 full coverage environment.
The IT Production Support Assistant will possess knowledge and
experience in customer service; flexibility; interpersonal skills;
leadership; organizational awareness; problem solving; excellent
communication skills, speaking and writing.
This classification requires at least two (2) years of experience
in the last five (5) years working with IBM mainframe operations
and production control environment including ordering, holding,
submitting, cancelling, and monitoring production jobs using the
scheduling software application, Control-M. Two (2) years of
experience in the last five (5) years working in a data center
interacting closely with customers and managing incident tickets
using a tracking software application like Cherwell service
management tool. Two (2) years of experience in the last five (5)
years working with mainframe software Endevor to move the customer
application programs and application source elements such as Job
Control Language (JCL), Procedures (PROCS) and Control Statements
to Endevor libraries.
A high school diploma or equivalent.
This position will provide backup support to our commercial print
operation. The training shift schedule may be different than the
assigned regular shift. Shift schedule and work days may change
depending on the need of the unit.
Keywords: TalentBurst, Inc., Downey , IT Production Support Assistant, Professions , Downey, California
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