Public Safety Dispatcher- Police (FULL-TIME & TEMPORARY/PART-TIME)
Company: City of Downey
Posted on: May 15, 2022
ABOUT THE POSITION
Note: This recruitment is open on a continuous basis and may close
without prior notice. Testing will be conducted based on a
reasonable pool of qualified applicants. Please thoroughly review
the entire job flyer including the application instructions.
Failure to submit a completed application and provide required
documentation may result in an application being removed from
Under general supervision, performs skilled work in the receipt and
dispatch of emergency 911 and non-emergency calls in accordance
with established department policy and procedures; utilizes various
equipment such as a telephone, radio, computer and CLETS terminal
and related telecommunications and office equipment; dispatches
necessary units for emergency service; tracks activity in order to
secure the safety of field personnel and the facts of the
situation; and, performs other related duties as required. An
applicant for this position must be willing and available to work
any assigned shift, including weekend and holiday hours, and may be
subject to call-in's during emergency situations and staffing
An Eligible List of qualified applicants will be established from
this recruitment. Eligible List may be utilized to fill other full
and part-time vacancies as needed. Generally, a valid Eligible List
is in effect for up to one year, unless the List expires
Shift differential pay may apply to full-time positions only based
on regular work shift assigned.
Part-Time Employment:Temporary/Part-Time employment status does not
qualify for City benefits, except for those required by law.
Part-time employees work up to an average of twenty (20) hours per
week and may not exceed 999 hours on a fiscal year basis (July 1
through June 30) and may not exceed more than (twenty-seven) 27
hours of work in a designated work week. The City does not belong
to the Social Security system. However, enrollment in an
alternative retirement program is mandatory which requires an
employee contribution of 7.5% of base earnings. The City
contributes 2.5% and the employee contributes 5% of base earnings.
There are no rights to employment and employment may end with or
without cause or advance notice.
Certain City operational budgets may not include funding for
mandates CalPERS employer contributions. Therefore, a qualified
candidate who is a current member of CalPERS may be restricted from
EXAMPLES OF ESSENTIAL FUNCTIONS
The following examples are intended to describe the general nature
and level of work performed by persons assigned to this
* Answer and process all emergency and non-emergency calls for the
* Receive, evaluate, summarize and prioritize each and every call
received to determine the proper level of response.
* Simultaneously receive, respond and document information from
multiple sources while maintaining accuracy in order to relay
information with accuracy to responding personnel.
* Handle multiple tasks proficiently.
* Communicate clearly and concisely and listen effectively.
* Confers with callers requesting police, fire, and/or emergency
medical assistance and obtains information concerning the nature
and location of the request.
* Be responsible for examining subjects and vehicles via the
County, State, and National crime database and relaying any
pertinent information with accuracy back to field personnel.
* Make decisions and respond effectively in all given situations of
* Work effectively under high pressure situations which are
critical to this position.
* Operates a computer aided dispatch (CAD) system to send units in
response to emergency calls and other public service needs.
* Evaluates situations to determine appropriate units to dispatch
based on availability, priority and location of units.
* Obtains required information in discussion with emergency
* Transfers emergency information to other agencies based on
information extracted from the caller.
* Perform other related duties as assigned.
Any combination of education, training, and work experience to
demonstrate possession of the knowledge, skills, and abilities to
successfully perform in the position is qualifying. A typical
combination is as follows:
Education:Completion of High school or equivalent.
Experience:Option One: One (1) year of full-time experience as a
public safety dispatcher (Desirable)
Option Two:Two (2) full-time years of clerical/administrative
support experience requiring extensive public contact either in
person or over the phone. Candidates with experience performing
clerical/administrative support duties for a law enforcement agency
shall be considered highly desirable.
Knowledge of: Modern office practices and procedures; proper
English usage, grammar, spelling, and punctuation; codes, practices
and procedures used to transmit information to units in the field
and location of streets and buildings; effective communication
techniques, including customer service; map reading; and personal
computer operating systems and software applications.
Ability to: Learn and/or refine the knowledge and required skills
involving technique, practice, procedure, methods, and City
dispatching codes used in the operation, understand complex
instructions which are presented orally or in writing; read street
maps and quickly find locations; quickly evaluate an emergency
situation and develop logical working solutions; keep up with fast
pace of incoming calls and transmitted information; successfully
perform multi-tasking duties; speak clearly and confidently;
operate a personal computer and keyboard at a rate of thirty (30)
words per minute net speed/corrected rate; operate computer aided
dispatch and related telecommunications equipment; gain cooperation
and cooperate with others; apply procedures for handling unique
problems; exercise good judgment with memory for details; recognize
and keep information confidential; be reliable and dependable;
read, comprehend, interpret and utilize instructions, manuals, and
other materials applicable to the work being performed.
Bilingual skills in Spanish or Asian languages desirable.
License/Certification Requirement: A valid California Class C
Drivers License or the ability to utilize an alternative method of
transportation when needed to carry out job-related essential
The possession of or the ability to obtain a POST Dispatcher Basic
Certification within one (1) year of appointment.
Physical Task and Environmental Conditions: The duties and
responsibilities of this position are performed in an office
environment and involve sitting, standing, and walking for
prolonged or intermittent periods of time, and include reaching
above and below shoulder level, bending, stooping, and twisting at
the waist to perform desk work, file maintenance, and operate
general office equipment, including a personal computer with
keyboard for prolonged or intermittent periods of time.
The operation of a personal computer requires finger and wrist
dexterity and the ability to withstand exposure to vibration, pitch
and glare from the computer. Employee must be able to safely lift
and carry books, files, and reports weighing up to 25 pounds.
An applicant mustattacha current and verifiable typing
certification (dated within the past twenty-four (24) months. The
required documentation must be uploaded and submitted with the
on-line employment application. Applications received without the
required documentation will be considered incomplete and removed
An acceptable typing certificate may be obtained from a local
college, adult school, or employment agency. Typing certificates
obtained over the Internet WILL NOT be accepted . For more
information on obtaining a typing certificate please click
Part I:An employment application, supplemental questionnaire and a
typing certification (dated within the past twenty-four (24) months
is required). All application materials must be uploaded and
submitted with the on-line employment application. All information
is subject to verification. Incomplete applications will be removed
from consideration. A thorough and complete review of all
applications received will be conducted. Those applicants who are
assessed as meeting the position qualifications and desired
background experience for successful performance in the position of
Public Safety Dispatcher will be invited to continue in the
Part II: Qualifying Written Examination (Pass/Fail):Applicants
successful in Part I listed must have completed the ECOMM
(Emergency Communications) written exam within the last 12 months
(based on application date). The exam is administered directly by
the National Testing Network (NTN). Please note NTN charges a fee
to take the exam. Please visit the NTN website to schedule an exam
by clicking HERE.
Upon completion of the ECOMM (Emergency Communications) written
exam all applicant scores are automatically forwarded to the City
of Downey Human Resources Office. An applicant must receive a
minimum score on the three sections listed below in order to
continue in the selection process:
* Call Taker - 53 or higher
* Recording (Note Taking) - 64 or higher
* Dispatch - 43 or higher
WRITTEN EXAM WAIVED FOR CANDIDATES THAT CURRENTLY POSSESS A POST
CERTIFIED PUBLIC SAFETY DISPATCHER BASIC CERTIFICATE OR CA POST
PUBLIC SAFETY DISPATCHER BASIC CERTIFICATION (MUST SUBMIT COPY OF
CERTIFICATE WITH APPLICATIONS)
Part III: Appraisal Examination - Oral Interview (weighted
100%):Designed to assess the applicant's knowledge, education,
experience, and general ability to perform the essential functions
of the position. This examination will be a panel interview and
will be conducted by subject matter experts.
Candidate(s) who complete selection testing with acceptable results
will be considered by the Department hiring authority. Prior to a
conditional offer of employment, a candidate will undergo a
comprehensive background check that includes employment reference
checks, criminal history check, fingerprinting with the California
Department of Justice, a credit review, and a polygraph. A
psychological examination and a job-related pre-placement medical
examination will be conducted upon issuance of a conditional offer
Any applicant requiring reasonable accommodation during the
selection process due to a qualified disability must inform the
Human Resources Office at (562) 904-7292 at least 72 hours in
Keywords: City of Downey, Downey , Public Safety Dispatcher- Police (FULL-TIME & TEMPORARY/PART-TIME), Other , Downey, California
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