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Client Service Specialist

Company: Alera Group
Location: Downey
Posted on: January 15, 2022

Job Description:

Dickerson Insurance Services, an Alera Group Company is seeking a Client Service Specialist to join their Employee Benefits team. Are you looking to be part of a company where you have exciting opportunities to learn, grow and make a positive impact? Join a team where each employee is empowered to listen generously, speak straight, collaborate, and build each other up through mutual accountability and shared success? If that is what you-- - -re looking for, this is your chance to be part of an amazing organization! This position has the primary responsibility of providing exceptional customer service to the Dickerson team and their clients. In this role, successful candidates need to have strong intrapersonal skills and good judgment to communicate with tact and confidence while attending to time-sensitive, confidential information. Dickerson Employee Benefits was founded more than 50 years ago by Carl Dickerson. From this one-man operation, selling insurance door-to-door, the company has grown to include employee benefits, property and casualty insurance and consulting services among its offerings. Today, the company is a partner firm of Alera Group. Alera Group offers industry expertise in insurance services and wealth management, combined with the ability for partner firms to preserve their company cultures, staffing and business models. Dickerson Employee Benefits has deep roots in the minority and culturally diverse communities of California. The belief that all people should have equal access to affordable health care is still at the core of the business. From its headquarters near historic Dodger stadium, the company provides sales and service support throughout California and the United States. Responsibilities

  • Review and process new hire and change of coverage applications for employees.
  • Process group-level change requests and resolve group billing discrepancies.
  • Handle escalated member claim issues and manage resolution of group policy issues.
  • Ensure that pending request follow-up is executed per department service standards to determine that requests have been processed by the carrier. Notify requestor that their issue(s) has been processed.
  • Assist account executives, account managers and senior management as needed.
  • Use benefit administration systems and SharePoint database to conduct member and employer client research. Qualifications
    • Education: High school diploma required.
    • Minimum 2-3 years of health industry experience required. Advanced knowledge of health insurance terminology, group insurance offerings, and customer service workflows preferred.
    • Minimum typing speed of 40 wpm.
    • Strong organizational skills, attention to detail, and ability to successfully interact at all company and vendor levels while maintaining a high degree of confidentiality.
    • Must be comfortable communicating professionally but firmly and have a desire to conduct thorough research in order to provide exceptional customer service.
    • Excellent written communication skills and the ability to document findings thoroughly, yet succinctly.
    • Intermediate-level knowledge of MS Office Suite plus the ability to quickly learn benefit administration and agency management systems.
    • Health & Life License required (willing to obtain within the first 6 months of employment). Equal Opportunity Employment We-- - -re an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. If you-- - -re a California resident, please read the California Consumer Privacy Act prior to applying. #pandoIQPandoLogic. Keywords: Customer Service Representative, Location: Downey, CA - 90239

Keywords: Alera Group, Downey , Client Service Specialist, Other , Downey, California

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