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IT Technical Aid - COS

Company: Varite Inc
Location: Downey
Posted on: May 15, 2022

Job Description:

Job DescriptionIT Technical AidPosition Description: The Information Technology (IT) Technical Aid works under the supervision of professional information technology staff to provide basic support services and assistance; perform routine information systems related tasks in a centralized IT organization. The IT Technical Aid will provide support to systems customers and/or to departmental staff for a variety of IT related issues including the identifying, tracking, documenting, researching, and resolving job issues or problem calls, and will follow specific procedures for escalating high priority issues, when required; support IT professionals by performing routine systems testing and production work, including validating user manuals, procedures, and other instructional materials; will work on medium size office grade printers and high speed commercial printers as needed; should be capable of lifting office supplies and equipment of up to twenty pounds; assist in the installation, configuration, maintenance and troubleshooting of information technology devices including personal computers, video display terminals, printers, cabling and other hardware.Skills Required: The IT Technical Aid will possess knowledge and experience in customer service; decision making; organizational awareness; problem solving; oral communication, speaking and writing; troubleshooting hardware and software issues.Skills Preferred: Ability to process complex requests, accurately document and audit the process/outcome. Ability to work with minimal supervision and produce high quality work product.Experience Required: Two (2) years of highly specialized clerical experience involved in an information systems environment including the use or installation of desktop software and/or operating high-speed commercial printers.Experience Preferred: Two (2) years operating high-speed commercial printers; completing complex print requests, maintining printers to manufacturers specification, interfacing with customers in a team environment.Education Required: A high school diploma or equivalent.Additional Information: This position's schedule is overnight Monday - Friday.

Keywords: Varite Inc, Downey , IT Technical Aid - COS, IT / Software / Systems , Downey, California

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