IT Technical Aid - COS
Company: Varite Inc
Location: Downey
Posted on: May 15, 2022
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Job Description:
Job DescriptionIT Technical AidPosition Description: The
Information Technology (IT) Technical Aid works under the
supervision of professional information technology staff to provide
basic support services and assistance; perform routine information
systems related tasks in a centralized IT organization. The IT
Technical Aid will provide support to systems customers and/or to
departmental staff for a variety of IT related issues including the
identifying, tracking, documenting, researching, and resolving job
issues or problem calls, and will follow specific procedures for
escalating high priority issues, when required; support IT
professionals by performing routine systems testing and production
work, including validating user manuals, procedures, and other
instructional materials; will work on medium size office grade
printers and high speed commercial printers as needed; should be
capable of lifting office supplies and equipment of up to twenty
pounds; assist in the installation, configuration, maintenance and
troubleshooting of information technology devices including
personal computers, video display terminals, printers, cabling and
other hardware.Skills Required: The IT Technical Aid will possess
knowledge and experience in customer service; decision making;
organizational awareness; problem solving; oral communication,
speaking and writing; troubleshooting hardware and software
issues.Skills Preferred: Ability to process complex requests,
accurately document and audit the process/outcome. Ability to work
with minimal supervision and produce high quality work
product.Experience Required: Two (2) years of highly specialized
clerical experience involved in an information systems environment
including the use or installation of desktop software and/or
operating high-speed commercial printers.Experience Preferred: Two
(2) years operating high-speed commercial printers; completing
complex print requests, maintining printers to manufacturers
specification, interfacing with customers in a team
environment.Education Required: A high school diploma or
equivalent.Additional Information: This position's schedule is
overnight Monday - Friday.
Keywords: Varite Inc, Downey , IT Technical Aid - COS, IT / Software / Systems , Downey, California
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