Company: Shakey's Pizza
Posted on: January 27, 2023
The Assistant Manager (AM) is the second-level manager in our
stores. The AM is responsible for managing the day-to-day shift
operations of our restaurant, including the supervision of team
members. In addition,
the AM assists in taking inventory, ordering food and supplies,
managing costs and delivering store performance that executes
Shakey's Fast, Friendly, Clean standards. The Assistant Manager
the General Manager.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- The following responsibilities are representative of the AM
position. Other duties may be assigned.
- Monitors and supervises day-to-day restaurant and shift
- Creates a team environment that delivers outstanding operations
performance and guest service every day.
- Executes in-store promotional campaigns and participates in
local marketing activities in the community.
- Trains and coaches shift leads and team members to drive the
execution of Shakey's 'Fast, Friendly, Clean' culture and
- Assists in restaurant hiring and management of staffing levels
to ensure adequate coverage during all shifts and day parts.
- Consistently monitors restaurant operations to identify
opportunities for improvement.
- Maintains a positive learning and training environment for all
team members and delivers training on all work stations.
- Monitors team member performance and provides ongoing coaching,
counseling and recognition feedback.
- Takes food, supply and merchandise inventories and places
orders to restock.
- Creates store manager and team member work schedules and posts
them on a timely basis.
- Ensures compliance with Shakey's cash handling, safety/security
and Team Member Handbook policies and procedures.
- Ensures safe and sanitary practices regarding all aspects food
handling, preparation, serving and storage.
- Manages store operations to control inventory, food and
beverage and labor expenses.
- Maintains a safe work environment and ensures adherence to all
safety standards and procedures.
- Maintains compliance with all employment and labor laws.
- Manages restaurant operations to satisfactorily pass quarterly
internal financial audits.
- Inspects food storage and preparation practices to maintain
quality standards and comply with sanitation regulations.
- Investigates and resolves food quality and guest service
- Works in any work station when required to support efficient
- Performs other duties and responsibilities as required or
Assists in supervising the daily activities of 20 to 30
Carries out assistant supervisory responsibilities in accordance
with the organization's policies and
applicable laws. Responsibilities include training employees;
planning and assigning work; monitoring
performance; rewarding and disciplining employees; addressing
complaints and resolving problems.
To perform the job successfully, an individual must demonstrate the
Job Knowledge - Competent in required job skills and knowledge;
exhibits ability to learn and apply new skills; requires minimal
supervision; uses resources effectively.
Problem Solving - Identifies and resolves problems in a timely
Managing Customer Focus - Promotes customer focus; provides
training in customer service delivery; monitors customer
Oral Communication - Speaks clearly and persuasively in positive or
negative situations; participates in meetings.
Teamwork - Exhibits objectivity and openness to others' views;
gives and welcomes feedback; contributes to building a positive
team spirit; supports everyone's efforts to succeed.
Change Management - Communicates changes effectively; prepares and
supports those affected by change.
Performance Coaching - Gives performance feedback; motivates for
increased results; recognizes contributions.
Delegation - Delegates work assignments; sets expectations and
monitors delegated activities.
Managing People - Makes self available to staff; develops
subordinates' skills and encourages growth; continually works to
improve supervisory skills.
Conflict Resolution - Encourages open communications; confronts
difficult situations; maintains objectivity; keeps emotions under
Cost Consciousness - Works within approved budget; develops and
implements cost saving measures; contributes to profits and
revenue; conserves organizational resources.
Ethics - Treats people with respect; works with integrity and
principles; upholds organizational values.
Organizational Support - Follows policies and procedures.
Attendance/Punctuality - Is consistently at work and on time;
ensures work responsibilities are covered when absent.
Judgement - Displays willingness to make decisions; exhibits sound
and accurate judgment.
Planning/Organizing - Prioritizes and plans work activities;
organizes or schedules other people and their tasks.
Safety and Security - Observes safety and security procedures;
determines appropriate action beyond guidelines; reports
potentially unsafe conditions; uses equipment and materials
To perform this job successfully, an individual must be able to
perform each essential duty
satisfactorily. The requirements listed below are representative of
the knowledge, skill, and/or ability
required. Reasonable accommodations may be made to enable
individuals with disabilities to perform
the essential functions.
Education and/or Experience
High school diploma or general education degree (GED); minimum two
years related experience and/or
training; or equivalent combination of education and
Ability to read and interpret documents such as safety rules,
operating and maintenance instructions,
and procedure manuals. Ability to write routine reports and
correspondence. Ability to speak
effectively before groups of customers or employees of
Ability to add, subtract, multiply, and divide in all units of
measure, using whole numbers, common
fractions, and decimals. Ability to compute rate, ratio, and
percent and to draw and interpret bar graphs.
Ability to apply common sense understanding to carry out
instructions furnished in written, oral, or
diagram form. Ability to deal with problems involving several
concrete variables in standardized
To perform this job successfully, an individual should have
knowledge of Microsoft Excel and Word
software and the Jacmar Food Service order processing system.
Certificates, Licenses, Registrations
Valid California driver license.
The physical demands described here are representative of those
that must be met by an employee to
successfully perform the essential functions of this job.
Reasonable accommodations may be made to
enable individuals with disabilities to perform the essential
While performing the duties of this job, the employee is regularly
required to stand and walk. The
employee is frequently required to use hands to finger, handle, or
feel; reach with hands and arms; talk
or hear and taste or smell. The employee is occasionally required
to sit and stoop, kneel, crouch, or
crawl. The employee must regularly lift and/or move up to 10 pounds
and occasionally lift and/or move
up to 100 pounds. Specific vision abilities required by this job
include close vision, distance vision, color
vision and ability to adjust focus.
The work environment characteristics described here are
representative of those an employee
encounters while performing the essential functions of this job.
Reasonable accommodations may be
made to enable individuals with disabilities to perform the
While performing the duties of this job, the employee is regularly
exposed to moving mechanical parts,
commercial ovens and oil fryers. The employee is occasionally
exposed to extreme cold while in the
walk-in refrigerator and extreme heat while in the kitchen area.
The employee is occasionally exposed
to chemicals while using cleaning and dishwashing products. The
noise level in the work environment is
Keywords: Shakey's Pizza, Downey , Assistant Manager, Hospitality & Tourism , Downey, California
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