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Customer Service Representative/Order Desk

Company: Stud Welding Products, Inc.
Location: Downey
Posted on: September 19, 2022

Job Description:

Part-time working into Full-time. Benefits apply to Full-time employees only. Fast-paced office where Customer Service assist and attracts potential customers by answering product and service questions via phone or email.Rely on instructions and pre-established guidelines to perform the functions of the job. Works under immediate supervision to start with, typically reports to office branch manager.The target is to ensure excellent service standards and maintain high customer satisfaction.Requirements: Proven customer support experience Strong phone contact handling and listening skills Customer orientation and ability to adapt/respond to different types of personalities, situations, and product line Ability to multi-task a must, prioritize and manage time effectively in an ever changing, fast-paced environment Adaptability Ability to work under pressure Dependable, punctual, and able to be flexible should scheduling require POSITIVE ATTITUDEJob Duties / Responsibilities: Weekly filing Manage large number of incoming calls to appropriate department, branch or personal Utilize computer technology to handle high volume customer inquiries, sales, etc. Assist with process of orders, prepare correspondences and/or documents for customerOther job duties to incur applicable with time and performance.Job Type: Part-timePay: From $17.00 per hourBenefits: 401(k) 401(k) matching Health insurance Life insurance Paid time offSchedule: Monday to FridayCOVID-19 considerations:Our Company has a COVID Protocol in place and follows the CDC Mandates.Application Question(s): Do you have experience with a High Volume of Calls ?Experience: Customer service: 1 year (Preferred)Work Location: One location

Keywords: Stud Welding Products, Inc., Downey , Customer Service Representative/Order Desk, Hospitality & Tourism , Downey, California

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