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Customer Service Representative/Sales Representative

Location: Downey
Posted on: September 17, 2022

Job Description:

Christian company dedicated to the installation, sale and repair of air conditioning and heating equipment with a presence in the cities of Downey, Los Angeles and El Segundo, seeks a proactive person, with a good attitude and skills to help others to work in our customer service and/or sales team.Qualifications: This position requires a genuine and friendly phone voice and personality. Someone who is not afraid of rejection, who is easy to talk to and likes helping people. Solid computer skills and a self-driven attitude is a must to succeed in this job. Exceptional customer service skills. Good communication skills both written and verbal. Ability to operate a multi-line phone system. Well organized and able to work independently. Proficiency in Word Processors, Spreadsheets and CRM systems. 1-2 years inside sales preferably but not absolutely necessary. Knowledge of Spanish, spoken and written, is not absolutely necessary but would be an advantage.Responsibilities: Answer incoming calls and booking appointments. Coordinate all dispatch for the Technicians and Salesmen. Prepare invoices, estimates, and proposals for the customers and follow up on them. Process payments from our customers through different means. Efficiently establish the work routes of our service technicians. Obtain feedback on the activities of our service technicians, as well as obtain from them all the information necessary to successfully complete each project. Maintain assertive, respectful and constant communication with all team members. Efficiently and proactively resolve possible unforeseen events that may arise. Have full willingness and maturity to follow instructions and respect the guidelines of the companyJob Type: Part-timePay: $16.00 - $18.00 per hourWork Location: One location

Keywords: ELIM HVAC INC, Downey , Customer Service Representative/Sales Representative, Hospitality & Tourism , Downey, California

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