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KFC of Polly's - Customer Service & Cooks

Company: Polly's Pies
Location: Downey
Posted on: May 16, 2022

Job Description:

Job Description KFC CUSTOMER SERVICE: Reports To: General Manager/Manager on Duty JOB PURPOSE: ---Make the Connection--- by greeting and serving each guest courteously, quickly, and efficiently while adhering to procedures. This position is responsible to interact with guests/fellow team members in a respectful and professional manner. Most of all, display superb Teamwork skills to contribute to a positive work environment through our Core Values. JOB ACCOUNTABILITIES: 1. Create a winning experience for every guest by greeting them with a smile, making them feel welcome with a cheerful, helpful, and respectful attitude. 2. Take guests--- orders and assemble them. 3. Immediately attend to any guest service problem or complaint and notify manager as needed. 4. Accept payment from customers, make change as necessary, and issue a receipt. 5. Follow proper cash handling procedures, as defined by the Cash Handling Policy, including Accountability for all cash issued and received at the register assigned to you during your shift. 6. Resolving guest complaints and addressing any questions or comments that guests may have. 7. Ensure that all product holding times are strictly observed. 8. Maintain clean and safe work area. 9. Restock and clean respective area upon closing, including floors, tables, trash cans, and restrooms. 10. Stock work station as needed napkins, cups, lids, etc. and maintain an adequate supply of iced tea. 11. Operate registers and credit card machines. 12. Follow food & safety procedures and reports any issues to the Manager on Duty and/or Area Manager. 13. Able to work flexible schedule; days, nights, weekends and holidays. 14. Perform any other duties as assigned by the Manager in charge of the shift. SKILLS AND EXPERIENCE REQUIRED: --- Outstanding customer relation skills and ability to ensure a guest priority culture --- Effective communication, good organization skills --- Accuracy and honesty of handling revenues and aspects of the revenue control system --- Good math skills --- Good analytical skills --- Ability to act on and solve minor problems as they arise --- Ability to multi-task and work under pressure KFC COOK: Reports To: General Manager/Manager on Duty JOB PURPOSE: Our cooks are Passionate and take Pride in the preparation of KFC of Polly---s products. They are expected to prepare and cook quality products within company standards with speed and accuracy while adhering to KFC of Polly---s specifications and procedures. JOB ACCOUNTABILITIES: 1. Prepare and cook menu items that meet our specifications, procedures, and quality standards. 2. Ensure that all product holding times are strictly observed by using the Time Tag system. 3. Filter and clean all fryers at the designated times while following ALL guidelines of safety (including the use of provided safety equipment). 4. Maintain sufficient shortening to ensure proper shortening levels. 5. Ensure dish sink is set up to wash, rinse, and sanitize. 6. Maintain a safe and clean work area by following the guidelines/procedures of sanitation and safety. 7. Verify all necessary products and supplies are stocked and available. 8. Ensure floors remain free of obstacles, debris, and are kept dry. 9. Receive orders, check invoices, and put deliveries away as needed. 10. Perform any other duties as assigned by the Manager in charge of the shift. SKILLS AND EXPERIENCE REQUIRED: -- Effective communication, good organization skills -- Ability to act on and solve minor problems as they arise -- Time management -- Clear understanding of kitchen and food safety guidelines -- Ability to multi-task and work under pressure -- Cooperative and team oriented Company Description Polly---s, Inc. began in 1966 as a single Franchisee of one of the most well-known, iconic American brands, "Kentucky Fried Chicken"--- with the BEST fried chicken recipe of its time. Polly---s started with the "first free standing KFC in Southern, CA"---; located in Belmont Shore which was followed by a second location in Downey, and so started the realization of a great Dream created by two brothers, Eddie and Donald Sheldrake. In 1968, after opening several KFC of Polly---s, the brothers were able to bring their Passion for PEOPLE and creative talents to Fullerton, CA and establish their own special Brand known and loved by many today as Polly---s Pies. Whether Polly's Pies or KFC of Polly's store, our restaurants take pride in Delivering the Polly's Brand experience At Polly's we serve up delicious, home-style country food such as meatloaf and homemade chicken n--- dumplings as well as its signature biscuits using an old family recipe. The authentic old country Marketplace found in our Polly's restaurants is fun to shop and offers unique gifts and self-indulgences. We are indeed grateful to our many wonderful team members, loyal guests, and to all the people we've counted on for their expertise, friendship and talent. Our commitment to "Making A Difference"--- for our guests every day is part of our Polly's standards. It is through the dedication, support and passion of our team members that we provide this Extraordinary Value for our guests and continue to grow the Polly's Brand.

Keywords: Polly's Pies, Downey , KFC of Polly's - Customer Service & Cooks, Hospitality & Tourism , Downey, California

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