Customer Service
Company: Pep Boys
Location: Downey
Posted on: April 3, 2021
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Job Description:
##Job Description **_Overview_** Icahn Automotive Group LLC
(Icahn Automotive) was formed by its parent, Icahn Enterprises L.P.
(NASDAQ: IEP), to invest in and operate businesses involved in
aftermarket parts distribution and service. Our businesses have a
singular focus: provide premium automotive parts and services at a
great value. The businesses of Icahn Automotive today consist of
Pep Boys automotive aftermarket retail and service chain, Auto Plus
automotive aftermarket parts distributor, Precision Tune Auto Care
owned and franchised automotive service centers, and AAMCO Total
Auto Care franchised service centers. The businesses of Icahn
Automotive total over 22,000 employees, over 2,000 company-owned
and franchise locations and 25 distribution centers throughout the
US, Canada, and Puerto Rico. **_Position Summary_** Contribute to
the growth of the organization across all lines of business through
customer engagement, expert product and service knowledge,
follow-up, and follow through at the service desk, on the sales
floor, and at the register. **_Duties & Responsibilities_** * First
point of contact for customers on the phone and in the store.
Responsible for engaging customers, scheduling appointments,
building trust, understanding needs, communicating processes and
timelines, and selling parts and service that make the customer's
car run at peak efficiency; adheres to Company Customer Care
standards to meet customer expectations. * Responsible for the
organization and productivity of the service business through work
order and register transactions, thorough vehicle inspections, and
service and replacement part knowledge. * Under the direction of
Management, assists in various aspects of customer care, work order
and register assistance, facility maintenance, and Outside Purchase
(OP) ordering. * Follow all policies and procedures related to
cash, credit, check, refund and return policies. Works with the
management team to react to customer service issues, customer
complaints, and/or business opportunities. * Conduct and
participate in routine express automotive services, including tire
mounting, balancing, rotations, and repair; oil changes, fluid
top-offs, lubrications, filter and bulb replacement; battery
installation, starting and charging system testing; cosmetic car
services, and thorough vehicle inspection. * Primary driving force
behind the implementation and constant execution of safety
procedures, ensuring wheel torque and oil/fluid services are
performed per standard operating procedure directives. * Partner
with Management to produce a safe and health work environment that
complies with all local, state, and federal laws, as well as with
company policies and procedures. * Effectively communicate with all
associates, management, and customers; interprets and retains
information and applies knowledge appropriately. * In designated
locations, may be a secondary key carrier responsible for basic and
detailed opening and closing responsibilities. * Maintain an
organized and neat shop. * Adhere to all company policies,
procedures, safety and environmental rules. * Other duties as
assigned. **_Knowledge, Skills, and Abilities_** * High school
diploma or equivalent required. * Valid Driver's License. * One
year of related experience in the automotive service environment. *
One year of sales experience preferred. * Must have basic knowledge
and understanding of mathematical concepts such as addition,
subtraction, multiplication, division, percentages, and fractions.
Ability to apply mathematical formulas to calculate commissions and
discounts. * Strong verbal communication skills. * Strong customer
service skills. * Ability to work Days, Nights, Weekends, Holidays.
**_ Physical Demands/Work Environment_** The physical demands
described here are representative of those that must be met by an
employee to successfully perform the essential functions of this
job. Reasonable accommodations may be made to enable individuals
with disabilities to perform the essential functions. The
characteristics described here are representative of those an
employee encounters while performing the essential functions of
this job. **_Physical Demands_** * Must be able to lift, carry, and
place merchandise and supplies up to 50 pounds without assistance.
* Frequent standing and walking for long periods of time. *
Frequent reaching overhead and below the knees, including
squatting, bending, stooping, kneeling, twisting. * Climb up and
down ladders to retrieve and stock merchandise. * Communicate
effectively in person, by telephone, or by using telecommunications
equipment. * Enters and locates information on computer. * Presents
information to small and large groups. * Visually verifies
information, often in small print. * Safely operates a motor
vehicle. *Reporting:* Store Manager of Service *Potential
Schedule:* Days, Nights, Weekend, Holidays *Type of Store:*
Supercenter *Job Status:* Full-time *Location Number:* 00636
*Location Name:* PBY CA Downey Lakewood Blvd-00636
Keywords: Pep Boys, Downey , Customer Service, Hospitality & Tourism , Downey, California
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