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Associate Technical Services Specialist - Clinical

Company: KARL STORZ Endoscopy - America
Location: Downey
Posted on: November 26, 2022

Job Description:

Company: KARL STORZ Endoscopy-America, Inc. (KSEA)

Job Code: 12529

Pay Grade: US-C14


KARL STORZ SE & Co. KG based in Tuttlingen, Germany, is a family-owned, global company committed to benefiting humanity by advancing medical technology through innovation and education.

For more than 75 years, KARL STORZ has been dedicated to earning its international reputation as a leader that designs, engineers, manufactures, and markets all its products with an emphasis on visionary design, precision craftsmanship, and clinical effectiveness.

KARL STORZ is currently seeking an Associate Technical Services Specialist - Clinical. This position provides product advice to both internal and external customers. This advice may be basic or in-depth depending on the background of the individual. The position is intended primarily for individuals who have a strong background (example Surgical Technician/ Biomedical Technician), but who lack extensive exposure to the breadth of KARL STORZ devices or systems. This position has frequent interaction with internal and external customers to provide technical advice on KARL STORZ and Third Party devices marketed by KARL STORZ.

This is a hybrid role and will be required to work onsite in our El Segundo, CA office 2 days per week.


Key responsibilities will include, but may not be limited to:

  • Provide technical assistance with product features, instrument assembly/disassembly, product troubleshooting, reprocessing and maintenance information, and proper selection of KARL STORZ products
  • Professionally resolve customer issues with KARL STORZ products
  • Frequent communication with internal and external customers via several channels, including phone, e-mail, Skype, in-person visits, and meetings. Provide proper guidance on assembly and disassembly of products in an accurate and effective manner.
  • Respond to inquiries and provide instruction to customers on approved reprocessing methods, depending on device type, including: high-level disinfection, low-temperature sterilization systems for heat-sensitive devices, steam sterilization, and ethylene oxide sterilization.
  • Assist with competitive cross reference requests under supervision of more-senior staff and management.

    The successful candidate will have excellent written and spoken business communication skills. They will also have demonstrated success working in a collaborative, service-oriented team environment.

    Additional requirements include, but are not limited to
    • High School Diploma or equivalent; Bachelor's Degree preferred
    • Certifications/ Credentials preferred CRCST, CBME, CBMT, RN, CBET
    • 2-4 years of relevant work experience.
    • Possess exceptional organizational skills and the ability to multi-task
    • Familiarity with the KARL STORZ product line a plus
    • Excellent written and oral communications skills
    • Experience with Microsoft Office, SharePoint, and SAP preferred
    • Must participate in extensive product training from department as well as the Sales Enablement team and Marketing in order to instruct customers on proper device usage, care and maintenance, etc.
    • Demonstrate commitment to serving customers, communication with the customer, and create a welcoming environment for KSEA employees and our customers.
    • Comply with current laws, other regulatory agencies, and institutional and operating systems.

      Vaccine requirements at KARL STORZ due to COVID-19
      KARL STORZ is committed to maintaining a safe work environment for our employees and therefore we require the COVID-19 vaccine for all of our employees unless otherwise due to an underlying medical condition or sincerely held religious beliefs. During the interview process, we encourage you to ask how COVID-19 may impact the role you are seeking and if you require a reasonable accommodation regarding the vaccine requirement see below on the process for requesting accommodation. Please click here to learn more about our overall response to COVID-19.

      Employee Benefits Program Overview for U.S. Locations
      • Medical / Dental / Vision including a state of the art wellness program and pet insurance, too!
      • 3 weeks' vacation, 10 holidays plus paid sick time
      • 401K retirement savings plan providing a match of 60% of the employee's first 6% contribution
      • Section 125 Flexible Spending Accounts
      • Life, STD, LTD & LTC Insurance
      • Tuition reimbursement of up to $5,250 per year
      • Fitness reimbursement up to $200 annually
      • Employee referral program of up to $2,000 per hire
      • And much more!
        Field sales, internships and part-time employees are not eligible except for where required by state law.
        Non-employees, including temporary workers and consultants, are not eligible to participate in KARL STORZ benefits program.

        KARL STORZ reserves the right to change or modify the employee's job description whether orally or in writing, at any time during the employment relationship. Additionally, KARL STORZ, through its supervisors, may require an employee to perform duties outside their normal description within the sole discretion of the supervisor. Employee must comply will all applicable KARL STORZ policies and procedures.

        Equal Employment Opportunity & Reasonable Accommodation Statement
        KARL STORZ is committed to creating an inclusive space where employees are valued for their skills and unique experiences. To achieve this goal, we are committed to diverse voices and all applicants will receive consideration without regard to race, color, sex, national origin, disability, veteran status or any other protected characteristic. KARL STORZ is also committed to providing reasonable accommodations during our recruitment process. Should you need assistance or accommodation please email us at .

        Notice to Employment Agencies
        This recruitment assignment is being managed directly by KARL STORZ's Human Resources team. Human Resources will reach out to our preferred, contracted agency partners in the rare instance additional talent options are required. Your respect for this process is appreciated. KARL STORZ does not accept unsolicited Agency resumes. Resumes received which were unsolicited by KARL STORZ Human Resources department will be ineligible for referral fees.

Keywords: KARL STORZ Endoscopy - America, Downey , Associate Technical Services Specialist - Clinical, Healthcare , Downey, California

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