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Senior Manager Customer Experience Support

Company: VirtualVocations
Location: Downey
Posted on: July 9, 2024

Job Description:

A company is looking for a Senior Manager, Customer Experience & Support.

Key Responsibilities:

Manage the support queue and ensure prompt and helpful responses to customers
Oversee Zendesk administration and AI automation for self-service experience
Connect with customers to understand their experience and drive product roadmap

Required Qualifications:

Bachelor's degree in Business, Marketing, Communications, or related field
5+ years of experience in customer experience management or similar role
Proven track record of managing and mentoring teams
Proficiency in Zendesk administration and AI-driven support systems
Experience in project management and process improvement

Keywords: VirtualVocations, Downey , Senior Manager Customer Experience Support, Executive , Downey, California

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