DUNKIN - General Manager
Company: Dunkin'
Location: Downey
Posted on: March 16, 2023
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Job Description:
Description
Overview
A Restaurant General Manager is generally responsible for providing
strong, positive leadership to his/her team to deliver great and
friendly guest experiences, operational excellence and for helping
to build profitable top line sales of a single restaurant. They are
responsible for the overall operation of the restaurant according
to Dunkin' standards, franchisee policies and procedures and in
compliance with all applicable laws.
Responsibilities Include:
--- Able to perform all responsibilities of restaurant team
members
--- Lead team meetings
--- Deliver training to restaurant team members
--- Ensure Brand standards, recipes and systems are executed
--- Create and maintain a guest focused culture in the
restaurant
--- Review guest feedback results and implement action plans to
drive improvement
--- Communicates restaurant priorities, goals and results to
restaurant team members
--- Execute new product roll-outs including training, marketing and
sampling
--- Maintain a safe, secure, and healthy environment by following
and enforcing safety, food safety, and sanitation requirements and
complying with all applicable laws
--- Control costs to help maximize profitability
--- Completion of inventory on a periodic basis as determined by
Franchisee
--- Completion of weekly labor schedule ensuring all shifts are
staffed to meet guest demand and service standards
--- Completion of DCP and other vendor orders
--- Conduct self-assessments and corresponding action plans
--- Ensure restaurant budget is met as determined by Franchisee
--- Manages cash over/short in restaurant and ensures team members
are following franchisee's cash management policies
--- Engages with Dunkin' Brands Field Operations team as
appropriate
Management Responsibilities Include:
--- Recruit, hire, onboard and develop restaurant team members
--- Plan, monitor, appraise and review employee performance
--- Coach restaurant team members to drive sales, improve
profitability and guest satisfaction
Education/Experience:
--- Basic computer skills
--- Fluent in spoken and written English
--- Basic math and financial management
--- Previous leadership experience in retail, restaurant or
hospitality
--- College Degree preferred
Key Competencies:
--- Strong analytical skills and business acumen
--- Works well with others in a fun, fast-paced team
environment
--- On time, demonstrates honesty and a positive attitude
--- Willingness to learn and embrace change
--- Ability to train and develop a team
--- Guest focused
--- Time Management
--- Problem solving
--- Motivating others
Physical Demands/Working Conditions:
--- Standing on feet
--- Repetitive motion including bending, stooping and reaching
--- Lifting packages (if applicable)
--- Wearing a headset (if applicable)
--- Working in a small space
Requirements
Company Information
In 1950, Bill Rosenberg opened the first Dunkin' shop in Quincy,
Massachusetts. Dunkin' licensed the first of many franchises in
1955. It is now the world's leading baked goods and coffee chain,
serving more than 3 million customers per day. Dunkin' sells 52
varieties of donuts and more than a dozen coffee beverages as well
as an array of bagels, breakfast sandwiches and other baked
goods.
We are a locally owned and operated Dunkin' franchise, with a
fast-paced, high energy environment where you get to interact with
loyal customers every day. Join our team today!
You are applying for work with a franchisee of Dunkin', not Dunkin'
Brands, Inc. or any of its affiliates. Any information you submit
will be provided solely to the franchisee. If hired, the franchisee
will be your only employer. Franchisees are independent business
owners who set their own wage and benefit programs that can vary
among franchisees.
Keywords: Dunkin', Downey , DUNKIN - General Manager, Executive , Downey, California
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