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Asset Management Specialist

Company: KARL STORZ Endoscopy - America
Location: Downey
Posted on: November 22, 2022

Job Description:

Company: KARL STORZ Endoscopy-America, Inc. (KSEA)

Job Code: 12888

Pay Grade: TBD

Description

KARL STORZ SE & Co. KG based in Tuttlingen, Germany, is a family-owned, global company committed to benefiting humanity by advancing medical technology through innovation and education.

For more than 75 years, KARL STORZ has been dedicated to earning its international reputation as a leader that designs, engineers, manufactures, and markets all its products with an emphasis on visionary design, precision craftsmanship, and clinical effectiveness.

Job Summary:

The Asset Management Specialist is responsible for retrieving all outstanding assets related to the programs offered by KARL STORZ. This person is also responsible in ensuring metrics are met for retrieval time frames and billing for non-returns.

Essential Functions:

1. Level of accountability: Occasional oversight

2. Level of decision making: Limited variety of tasks

3. Has contact with: Inside+Outside the co. + Administrative Staff

4. Financial/Budgetary: Little or no financial impact on revenues or cost

5. Supervision: Does not supervise others

6. Physical Requirements: Light, occasional physical effort

7. Travel: up to10% Travel during the year

8. Tracks all assets shipped to accounts under the Asset Management Program.

9. Tracks orders with trade units booked, replacements, loaners, Protection 1 and exchange programs.

10. Ensures that loaner pool is always well-stocked and replenished at all times. Responsible for managing 20 million dollars in assets.- I dont know about this

11. Assists CS team members in following up on their trade orders by calling external and internal customers to retrieve items.

12. Retrieves delinquent assets from customers via outgoing telephone call or written correspondence. Writes and sends delinquent letters to Sales Force and external customers on a weekly basis.

13. Reviews delinquent asset billing to update paid accounts.

14. Reviews automatically created debit memos for release

15. Processes credits for returns referencing trade and exchange orders.

16. Reviews orders for commission release

17. Processes lease return orders

18. Addresses and closes out Unresolved Returns tarcekrs assigned to Asset Management

19. Works closely with Sales Finance and Customer Returns Departments

20. Stays current on promotions, procedures, policies, product updates and system changes; proactively informs a sales executive on new information.

21. Improves customer satisfaction by supporting the Sales Force through meeting the guidelines set forth in Retrieval Programs.

22. Prepares a monthly status report for the Operations Manager that captures what items are outstanding and the reason.- I dont know this

23. Responsible for testing and process improvements for the Asset Management Program.

Qualifications:

1. A minimum education level of a(n) Associates Degree

2. Able to work overtime to perform job responsibilities; must be punctual, able to sustain attendance guidelines, and work hours as assigned; office environment.

3. Decision-Making Skills - this position requires a responsive individual, who listens to understand, responds quickly and decisively and has the commitment to execute an action plan.

4. Critical Thinking - This position requires an individual to incorporate their previous material experience with their interpersonal skills and incorporate honesty, integrity and respect for co-workers into their everyday interactions at Karl Storz.

5. Self-motivated - This position requires a result-oriented individual who can work independently, take ownership, see change as an opportunity and cultivate networks to improve existing processes and procedures.

6. Communication - This position requires an individual with excellent communication and collaborative skills.

7. Teamwork - This position is expected to excel in a unified, cohesive working environment. This requires collaborative efforts, respect for others opinions/suggestions to attain the organizations common goal of continuous customer satisfaction and process improvement. This position supports Customer Support, Repair Services and Field Sales.

8. Perseverance - The expectation for the individual in this position is to have a clear understanding that there are no "quick" fixes to complicated problems. Instead of reducing the problem to fit pre-existing assumptions, this position requires a perseverant thinker who will maintain his or her commitment to explore new approaches, even when a problem seems impossible.

#LI-AA1

Vaccine requirements at KARL STORZ due to COVID-19
KARL STORZ is committed to maintaining a safe work environment for our employees and therefore we require the COVID-19 vaccine for all of our employees unless otherwise due to an underlying medical condition or sincerely held religious beliefs. During the interview process, we encourage you to ask how COVID-19 may impact the role you are seeking and if you require a reasonable accommodation regarding the vaccine requirement see below on the process for requesting accommodation. Please click here to learn more about our overall response to COVID-19.

Employee Benefits Program Overview for U.S. Locations

  • Medical / Dental / Vision including a state of the art wellness program and pet insurance, too!*
  • 3 weeks vacation, 10 holidays plus paid sick time*
  • 401K retirement savings plan providing a match of 60% of the employees first 6% contribution
  • Section 125 Flexible Spending Accounts
  • Life, STD, LTD & LTC Insurance
  • Tuition reimbursement of up to $5,250 per year
  • Fitness reimbursement up to $200 annually
  • Employee referral program of up to $2,000 per hire
  • And much more!
    *Field sales, internships and part-time employees are not eligible except for where required by state law.
    Non-employees, including temporary workers and consultants, are not eligible to participate in KARL STORZ benefits program.

    KARL STORZ reserves the right to change or modify the employees job description whether orally or in writing, at any time during the employment relationship. Additionally, KARL STORZ, through its supervisors, may require an employee to perform duties outside their normal description within the sole discretion of the supervisor. Employee must comply will all applicable KARL STORZ policies and procedures.

    Equal Employment Opportunity &Reasonable Accommodation Statement
    KARL STORZ is committed to creating an inclusive space where employees are valued for their skills and unique experiences. To achieve this goal, we are committed to diverse voices and all applicants will receive consideration without regard to race, color, sex, national origin, disability, veteran status or any other protected characteristic. KARL STORZ is also committed to providing reasonable accommodations during our recruitment process. Should you need assistance or accommodation please email us at TaleoAdministrator@karlstorz.com.

    Notice to Employment Agencies
    This recruitment assignment is being managed directly by KARL STORZs Human Resources team. Human Resources will reach out to our preferred, contracted agency partners in the rare instance additional talent options are required. Your respect for this process is appreciated. KARL STORZ does not accept unsolicited Agency resumes. Resumes received which were unsolicited by KARL STORZ Human Resources department will be ineligible for referral fees.

Keywords: KARL STORZ Endoscopy - America, Downey , Asset Management Specialist, Executive , Downey, California

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