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Remote Associate Customer Retention Manager

Company: VirtualVocations
Location: Downey
Posted on: September 17, 2022

Job Description:

An animal indemnity company has a current position open for a Remote Associate Customer Retention Manager.

Core Responsibilities of this position include:
Spending approximately 20% of your time taking inbound calls from the Retention call queue and/or escalations
Spending the majority of your time (80%) overseeing retention associates and managing call center operations
Analyzing customer motivation by gathering information and exploring concerns
Applicants must meet the following qualifications:

A minimum of three (3) years in a supervisor (or equivalent) role
Previous Retention call center experience
Able to multitask- accessing systems, conversing with customers, and actively listening in real-time
Demonstrated leadership skills

Keywords: VirtualVocations, Downey , Remote Associate Customer Retention Manager, Executive , Downey, California

Click here to apply!

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