Membership Clerk
Company: Boys & Girls Clubs of Greater San Diego
Location: San Marcos
Posted on: April 1, 2026
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Job Description:
Clubs and School Sites (location may change due to business
needs) DEPARTMENT/PROJECT OVERVIEW The Boys & Girls Clubs of
Greater San Diego (BGCGSD or Clubs) CHANGES LIVES through quality
programs and guidance in a safe, affordable and fun environment.
BGCGSD’s mission is to inspire and enable youth to achieve academic
success, build good character and responsible citizenship and make
healthy lifestyle choices. We have provided a safe, fun, and
positive environment at our sites with trained and dedicated
professional staff. Members are involved in age-appropriate
activities based on our three priority outcomes: Academic Success,
Character Development, and Healthy Lifestyles. POSITION OVERVIEW
Under the direct supervision of the Branch Manager, the Membership
Clerk is primarily responsible for assuring that all members and
guests adhere to registration procedures on a daily basis; and
oversees the replacement of lost Club cards and invoicing of
membership dues and/or activity fees. Communicates and maintains a
strong connection with Management. Maintains consistency and
accuracy on front desk duties, and member service expectations.
Will also answer phones, take messages, provide callers with
information, track membership program participation, and maintain
files. Provides administrative support and assists with checking in
Members and Group Leader responsibilities as needed. ESSENTIAL
DUTIES AND RESPONSIBILITIES FRONT DESK OPERATIONS Be aware of
current safety protocols that are being adhered to. Answer the Club
phone promptly and use the guests’ name throughout the
conversation. Issuance and collection of membership forms,
collecting membership dues, and issuing membership cards. Maintain
current membership records for all members. Effectively use and
work in the Club membership tracking system to enter new member
applications; enter program attendance on a weekly basis; runs
reports. Actively promote the BGCGSD; provide detailed descriptions
of the Club packages, services, programs, promotions, discounts,
facility features, and hours of operations. Maintain and reviews
accurate records and ensure consistency Able to be productive
without constant direct supervision and remain at assigned post for
extended periods of time. Implement and enforce all Club rules and
policies with members; module and encourage positive behavior.
Provide accurate, appropriate, and immediate responses to all
requests by guests, ensuring complete guest satisfaction. Create
and maintain files for all membership applications; update member
contact information and data as provided and in a timely manner.
Dress in appropriate attire/uniform at all times. Travels between
assigned sites to conduct audits, ensure compliance with
organizational standards, and provide support with documentation
and filing systems. ADMINISTRATIVE Demonstrate responsibility with
work schedule, meetings, and training. Take part in special
programs and/or events. Maintain a clean, safe, fully stocked, and
well-organized work area; accountable for inventory and proper use
of office equipment and supplies; update and track Club site event
calendar and parent communication boards. Ensure a team-based work
environment by communicating effectively and positively with
Directors, Group Leaders, co-workers, and volunteers. Communicate
any potential issue or concern regularly with the Regional Manager
and Leadership regarding personnel, parents, peers, partners, or
Club members Maintain staff and member confidentiality; make
recommendations regarding member’s needs, program ideas, and
facility needs. Be aware of Club safety guidelines and first aid
resources and procedures. Perform miscellaneous tasks requested by
the supervisor. Other Duties as assigned QUALIFICATIONS Must be 18
years of age with a High School Diploma or equivalent and one (1)
year of administrative experience required; Associates degree and
two (2) years of related experience preferred. Minimum of one (1)
year experience working directly with school-aged youth and
knowledge of youth development. Proficiency with computers and
office equipment. Experience using a variety of office software,
such as email, scheduling, word processing, and spreadsheet
programs. Efficient typing and filing skills. Must have basic math
and money handling skills; basic phone skills, answering,
transferring, and paging. Knowledge of electronic and hard copy
filing systems; making sure files are accurate, timely, and easy to
retrieve. Monitors office supply inventory and orders supplies as
necessary. Experience using a web-based payroll system for
reporting and transmitting data to payroll. Strong verbal and
written communication skills Aptitude to be efficient and
productive in a fast-paced environment; demonstrated customer
service proficiency; excellent communication and listening skills.
Work ethic to be responsible, accountable, provide follow-up,
complete tasks, and professionally meets deadlines with accuracy
and on schedule. SAFETY & WELLNESS Ensure a safe, clean, and
welcoming environment for all youth, staff, and visitors by
consistently enforcing safety protocols and organizational
policies. Be proactive in identifying and reporting any safety
concerns or maintenance requirements to ensure a safe working
environment for everyone. Participate in safety drills and
contribute to ongoing risk assessment and emergency preparedness
efforts. Contribute to the ongoing improvement of Club safety and
wellness policies and procedures across the Club. SPECIAL
CONDITIONS OF EMPLOYMENT Successful completion of pre-employment
background check Maintains compliance with the organization's
drug-free workplace policy Valid Driver’s license and verification
of insurance Occasional weekend and evenings in support of
fundraising events, committee meetings, and activities. CPR & First
Aid Certification BENEFITS WE OFFER Medical, dental, vision,
vacation, and sick leave Discounted membership for Club services
for eligible dependents Employee Assistance Program (EAP): Access
to confidential counseling and support services. 401(k) savings and
investment plan with employer match Professional Development Staff
Member Discounts and Perks The information presented is intended to
describe the general nature and level of work being performed by
individuals assigned to this classification. They are not intended
to be construed as an exhaustive list of all responsibilities,
duties, and skills required of personnel so classified.
DISCRIMINATION STATEMENT The BGCGSD prohibits discrimination
against current staff or applicants on the basis of sex (including
pregnancy, childbirth, or related medical conditions), race,
religion, color, national origin, physical or mental disability,
protected medical condition, marital status, age, sexual
orientation, gender identity, ancestry, military or veteran status,
genetic information or any other characteristic protected by
federal, state, or local law. BGCGSD is an equal-opportunity
employer.
Keywords: Boys & Girls Clubs of Greater San Diego, Downey , Membership Clerk, Administration, Clerical , San Marcos, California
