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FRONT OFFICE ASSOCIATE

Company: RAYUS Radiology
Location: Downey
Posted on: June 9, 2024

Job Description:

The pay range for this position is $16.75-$22.31 based on direct and relevant experience. -The -shift for this position is Saturday and Sunday 2:30pm - 11:00pm. - -RAYUS Radiology, formerly Center for Diagnostic Imaging and Insight Imaging, is looking for a Front Office Associate -to join our team. We are challenging the status quo by shining light on radiology and making it a critical first step in diagnosis and proper treatment. Come join us and shine brighter together! As a Front Office Associate, you will be responsible for providing services to patients and referring professionals by answering phones, scheduling appointments, greeting and registering patients in a cheerful, professional, and sincere manner, and performing other duties as assigned.This position is Part-time working 16 hours per week; shifts are Saturday and Sunday 2:30pm - 11:00pm. - -ESSENTIAL DUTIES AND RESPONSIBILITIES:(55%) Registration

  • Greets and checks-in patients scheduled for imaging services; registers demographic information and processes payment plans and copays
  • Answers phones and handles calls in an efficient and friendly manner
  • Fields calls appropriately for center associates
  • Acts as liaison between technologists and the patients waiting for exams and relays messages regarding scanner status and other clinic information
  • Maintains front office lobby area by straightening magazines, organizing coffee supplies and assisting with general office clean up
  • Orders office supplies as needed
  • Maintains supply of patient information sheets
  • Pushes imaging via electronic interfaces
  • Completes confirmation calls and provides preparation instructions to patient
  • Faxes reports, billing information, and medical release forms as requested(20%) Insurance
    • Verifies patient's insurance
    • Pre-certifies all exams with patient's insurance company
    • Obtains insurance authorization
    • Uses knowledge of insurance carriers (example Medicare) and procedures that require waivers to obtain authorization if needed prior to appointment
    • Handles release of information requests for patients, referring offices, other medical facilities, attorneys & insurance companies following Company guidelines(20%) Scheduling
      • Arranges transportation, interpreters, and hotel accommodations for patients when appropriate
      • Enters and submits patient exam orders
      • Verifies orders match exam schedules
      • Schedules referrals and ensures proper authorizations are obtained
      • Schedules walk-in patients
      • Processes requests for image orders and CDs from referring physicians and patients
      • Maintains an up-to-date and accurate database on all current and potential referring physicians(5%) Performs other duties as assigned

Keywords: RAYUS Radiology, Downey , FRONT OFFICE ASSOCIATE, Administration, Clerical , Downey, California

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