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Supervisor, Cash Collections

Company: KARL STORZ Endoscopy - America
Location: Downey
Posted on: January 9, 2022

Job Description:

Company: KARL STORZ Endoscopy-America, Inc. (KSEA) Job Code: 12178 Pay Grade: US-C15 Description KARL STORZ SE & Co. KG based in Tuttlingen, Germany, is a family-owned, global company committed to benefiting humanity by advancing medical technology through innovation and education. For more than 75 years, KARL STORZ has been dedicated to earning its international reputation as a leader that designs, engineers, manufactures, and markets all its products with an emphasis on visionary design, precision craftsmanship, and clinical effectiveness.KARL STORZ is currently seeking a Supervisor, Cash Collections. This position is available for a hybrid work from home policy.KARL STORZ Endoscopy-America, Inc. (KSEA), is an affiliate of KARL STORZ SE & Co. KG (KST), an international leader for more than 70 years in reusable endoscope technology, encompassing all endoscopic specialties. Based in Tuttlingen, Germany, KST is a family-owned company that designs, engineers, manufactures, and markets all its products with an emphasis on visionary design, precision craftsmanship and clinical effectiveness.Headquartered in El Segundo, California, KSEA is responsible for all U.S. distribution and sales of endoscopes, instruments, imaging systems, electromechanical devices and OR1 integration technologies for operating rooms. KSEA also offers customers 24-hour access to customer service and technical support, and a team of professional service technicians provide regional on-site support. RESPONSIBILITIES : Responsibilities will include, but may not be limited to:

  • Provide daily supervision and coordination of a team of Collections Coordinator(s).
  • Oversee and monitor collection efforts of assigned team.
  • Ensure adherence to company's escalation policy.
  • Prioritize and adjust team's workload as necessary to maximize collection efforts.
  • Assist the manager with the day-to-day management of the Collections team.
  • Collect on his/her own customer portfolio.
  • Collections team SAP super user and driving system problems resolution with the IT team.
  • Continuously drive Collections process improvements.
  • Maintain and ensure adherence to Collections policies and procedures.
  • Support and drive key performance targets for collections.
  • Regular and consistent review of AR agings.
  • Ability to reconcile customer accounts to resolve issues delaying payments.
  • Promote and maintain professional, service-oriented relationships with internal and external customers.
  • Develop, mentor, motivate and provide direct guidance to the ARC's.
  • Holds Collections Coordinator(s) accountable for meeting their goals; and recognizing/acknowledging successes or disciplining employees as necessary.
  • Work with the third-party agencies on delinquent account balances.
  • Ability to build positive relationships and strives to understand customer's needs.
  • Lead or assist the Manager with special projects. Requirements: Our successful candidate will have excellent written and spoken business communication skills. They will also have demonstrated success working in a collaborative, service-oriented team environment. Additional requirements include, but are not limited to:
    • Associate's degree in Business, Accounting or related-field. Bachelor's degree preferred.
    • Minimum 3 - 5 years' experience in Collections; preferably in a lead or supervisory role.
    • Ability to work independently.
    • Proficient in Excel; Intermediate and above level
    • Must possess exceptional interpersonal skills
    • Strong SAP experience
    • A strong "customer service" mindset and the ability to use collaborative and non-adversarial approaches in achieving diverse goals., both internal and external.
    • Strong organizational, team-building and people development skills.
    • Excellent oral and written communication skills. Communication skills that ensure a smooth flow of information between self and others through clear speaking and writing, encouragement of open expression of ideas, and effective listening.
    • Ability to adjust communication method based on either customer situation or the receiver of the communication (i.e. executive management, field, internal team).
    • Strong organization skills with ability to independently adjust and manage multiple priorities with thoroughness and accuracy. #LI-CW1Vaccine requirements at KARL STORZ due to COVID-19 KARL STORZ is committed to maintaining a safe work environment for our employees and therefore we require the COVID-19 vaccine for all of our employees unless otherwise due to an underlying medical condition or sincerely held religious beliefs. During the interview process, we encourage you to ask how COVID-19 may impact the role you are seeking and if you require a reasonable accommodation regarding the vaccine requirement see below on the process for requesting accommodation. Please click here to learn more about our overall response to COVID-19. Employee Benefits Program Overview for U.S. Locations
      • Medical / Dental / Vision including a state of the art wellness program and pet insurance, too!*
      • 3 weeks' vacation, 10 holidays plus paid sick time*
      • 401K retirement savings plan providing a match of 60% of the employee's first 6% contribution
      • Section 125 Flexible Spending Accounts
      • Life, STD, LTD & LTC Insurance
      • Tuition reimbursement of up to $5,250 per year
      • Fitness reimbursement up to $200 annually
      • Employee referral program of up to $2,000 per hire
      • And much more! *Field sales, internships and part-time employees are not eligible except for where required by state law. Non-employees, including temporary workers and consultants, are not eligible to participate in KARL STORZ benefits program. KARL STORZ reserves the right to change or modify the employee's job description whether orally or in writing, at any time during the employment relationship. Additionally, KARL STORZ, through its supervisors, may require an employee to perform duties outside their normal description within the sole discretion of the supervisor. Employee must comply will all applicable KARL STORZ policies and procedures. Equal Employment Opportunity & Reasonable Accommodation Statement KARL STORZ is committed to creating an inclusive space where employees are valued for their skills and unique experiences. To achieve this goal, we are committed to diverse voices and all applicants will receive consideration without regard to race, color, sex, national origin, disability, veteran status or any other protected characteristic. KARL STORZ is also committed to providing reasonable accommodations during our recruitment process. Should you need assistance or accommodation please email us at Notice to Employment Agencies This recruitment assignment is being managed directly by KARL STORZ's Human Resources team. Human Resources will reach out to our preferred, contracted agency partners in the rare instance additional talent options are required. Your respect for this process is appreciated. KARL STORZ does not accept unsolicited Agency resumes. Resumes received which were unsolicited by KARL STORZ Human Resources department will be ineligible for referral fees.

Keywords: KARL STORZ Endoscopy - America, Downey , Supervisor, Cash Collections, Accounting, Auditing , Downey, California

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