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Collection Representative

Company: Amerinational Community Services Llc
Location: Downey
Posted on: April 8, 2021

Job Description:

Primary Position Objective:As a Collection Representative you will make outbound collection calls to collect payments on past due accounts and negotiate workout plans if necessary. You will process check by phone and exception payments (such as forbearance and bankruptcy payments), research payment histories at borrower''s request and identify corrections if necessary.Major Responsibilities and Duties:Complete collection call queues within the assigned time-frame.Negotiate workout plans / forbearance agreements.Handle high volume of incoming and outgoing collection calls.Process check-by-phone requests received from borrowers.Process bankruptcy notifications.Process exception payments.Handle credit reporting disputes and process credit report corrections.Timely response to borrower inquiries both verbal and written and according to RESPA guidelines.Contact with client as it applies to delinquent borrowers and/or portfolio.Review financialsReview unapplied balances weeklyWeekly meeting with ManagerProcess payments received daily / prepare spreadsheet for posting/ deposit checksSome specialized reporting.Performs other duties as assigned by management.RequirementsMinimum QualificationsA minimum of two years mortgage collection experience; previous experience collecting at 90+ day delinquency preferred.Ability to read and interpret documents such as promissory notes, deeds of trust and/or mortgages and title reports. Ability to write routine reports and correspondence. Ability to effectively present information and respond to questions from borrowers, clients and managers.Ability to calculate figures and amounts such as interest rates, principal and interest applications and late charges.Ability to solve practical problems and deal with a variety of unique situations.Ability to apply common sense understanding to carry out instruction furnished in written, oral, diagram or schedule form.Ability to solve practical problems and deal with a variety of situations.Basic operation of all general office equipment.Intermediate skills are required in Excel, Word and OutlookMust be able to multi-task in a fast-paced environment.Must have excellent written and oral skills to effectively communicate with clients, borrowers, and staff of all levels.Excellent organizational and follow-up skills with the ability to prioritizeThorough understanding of FDCPA, FCRA, RESPA UDAPP-CFPB, and Service Members Relief ActBilingual (English and Spanish) a plus.by Jobble

Keywords: Amerinational Community Services Llc, Downey , Collection Representative, Accounting, Auditing , Downey, California

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